Turnkey Software Solutions
BSM
ITIL / ITSM Consultancy
Outsource / Offshore Services
Backup / DR Solutions
Storage Solutions
Network Management and Design
Data Centre Services
System Integrations
 

 

 

 

IT Service Management (ITSM) is a set discipline for managing IT Services which are aligned to business needs using an integrated and quality approach. It is process focused and has ties and shares common interests with other process and quality improvement (e.g., Six Sigma, CMMI, CMM, BPM) framework and methodologies. ITSM can be best seen as an analogous to enterprise resource planning (ERP) discipline for IT.

In today's dynamic business environment ITIL (Information Technology Infrastructure Library) has become the de-facto world standards for practicing ITSM. ITIL is the foundation for starting the journey called ITSM.

At ESS, with our expertise in ITIL combined with real world ITSM tool and implementation experience, we bring to you the following practical solutions:
 

Process Maturity Assessment / Audits

ESS offers process assessment services which provide organizations with an independent and objective view of process effectiveness and efficiency. These assessments used a structured approach to gather and analyze relevant information and then to produce the output in a format that meets business needs.

Assessments are tailored to meet today's dynamic business needs and are built around the industry best practice guidelines and framework like ITIL, COBIT, ISO 20000, Balance Scorecard etc

Process Designing
ESS takes a practical and iterative approach to process definition and documentation through a comprehensive set of process templates and workshops with key client personnel. The approach is designed to deliver the following
  • Detailed workflow diagrams illustrating process activities and the roles associated
  • Descriptions of each activity
  • Descriptions of each rol

CMDB Modeling

CMDB is the brain of the ITSM discipline. We at ESS offer a practical approach of building a CMDB. We call it the "CMDB Modeling Exercise" it is comprehensive, workshop based approach for defining the governance, operational, logical, security and other process data requirements with key client CMDB stakeholders.

IT Portfolio Analysis

ESS provides comprehensive IT service assessment services focusing on lifecycle cost of delivering the IT service to business.