The customer doesn't realize how much they rely upon the network until it is unavailable. If there is no dial tone, suddenly the current state of the phone lines becomes interesting again. It's only after the water is shut off that we realise how thirsty we are.
The network is the computer, contrary to the popular wisdom that bandwidth is no longer an issue, the network is being stressed more than ever with new technologies and larger emails, and the trend will accelerate.
An enterprise-scale network is not a static entity: it is a fluid architecture. All the devices like desktops, servers, other IT applicances and applications are floating on the network. Safe Sailing in this ocean with all these is a task. The company needs necessary tools to understand what they have now in terms of capacity and what the network can cope with, yielding the capability to operationally manage in between. The tool needs to be able to assess how much more bandwidth will be required and how much headroom they have. And it must be capable of tracking it in real time, forever. Suddenly the network management skills are back in demand, and far more visibly than before.
As managed service providers (MSPs), systems integrators, and direct enterprises look to meet the critical business initiatives of today, an essential component most certainly includes high levels of customer/enduser satisfaction. In this shift to customer-centricity, service delivery takes center stage. With a rich exeperince in all the areas of BSM solution, we look at Network Management in different perspective than just a monitoring tool. |
Key Features
