Banking Technology Vision: Leveraging Future Technologies
The Banking Technology Vision identifies the need for leveraging emerging and future technologies that disrupt the industry.....
A guide to implementing IT best practice
According to Gartner, best practices are a group of tasks that optimizes the efficiency or effectiveness of the business or process to which it contributes...
Why Service Value System is critical to service delivery
The Service Value System is one of the foundational components and the core of ITIL 4. Axelos, the creator of the ITIL framework states..
How ITIL 4 enables high velocity IT
Becoming a HVIT (high velocity IT) is the definitive goal for organizations pursuing to prosper in the competitive business world today..
Key metrics to keep track in APM
An Application Performance Management (APM) software measures set metrics, analyses applications to detect potential performance problems..
5 Key Challenges to tackle in Enterprise Application Development
Forrester Research forecasts 2020-2021, show that Global businesses and Governments are investing heavily in Enterprise-grade Software, Tech Consulting, and Systems Integration services..
ITAM 2.0: Key Takeaways From The Pandemic Era
2020 was a year of unprecedented change with the global pandemic shaking the global financial markets, disrupting businesses and human lives..
BMC Cloud Lifecycle Management
The BMC Cloud Lifecycle Management solution offers an operational model for the lifecycle of cloud services and the utilization of public clouds in a hybrid model..
The 4 phases of IT Benchmarking
Benchmarking is the data driven practice of measuring a company’s quality and performance by comparing its processes and outcomes with competitors, industry leaders..
The role of Design Thinking in IT solutions
Design Thinking, the user-centric design approach for solving problems under a specified set of constraints, is taking the world by storm. It is an unhindered methodology allowing the design team..
Changes required in IT backup & recovery plan for WFH
With much of the workforce continuing to work remotely due to COVID 19, enterprises need a proper backup and recovery plan to ensure business continuity if and when disaster occurs..
5 major advantages of server virtualization
The virtualization technology has brought about revolutionary changes in the world of server computing, especially in storage, applications, desktop virtualization, and cloud computing..
How to create a consistent cross channel customer experience
With digital innovation at its peak, customer expectations have increased. Customers look for a consistent experience whether..
Pro-Code vs Low-Code: Which platform is better for enterprise applications?
Low-code is the future of Application Development with a crucial role in speeding up the delivery of applications..
Enhanced Software Solutions – Beyond Products and Processes, Serving Business Objectives
Enhanced Software Solutions is a leading Digital Transformation Services Provider based out of Mumbai delivering state of the art IT solutions since 1997. Because of its strong foothold in providing Turnkey Software Solutions,..
Enterprise Service Management
Enterprise Service Management (ESM) is a common practice of applying IT Service Management components to the entire organization with a view of improving performance of IT Services...
Enterprise Application Services
Enterprise Application Services – EAS – or Enterprise Applications, form a core of an organization’s IT domain. These varied business applications help in running operations of the business more efficiently by attracting and retaining talented workforce, engage partner ecosystems, and integrating customer experiences...
IT Service Management
IT Service Management – ITSM for short - is characterized by adopting a process-based approach towards IT service management, primarily focusing on customer needs and related IT services for the same rather than focusing more on technology-oriented IT frameworks like networks and systems...
IT Asset Management
Any company-owned system / hardware or an information used in the course of carrying out the business is classified as the company’s IT asset...
Digital Service Management
Digital Services today are expected to work on mobile devices, evolve and work (operate) and mind-boggling speeds that are never before seen in the traditional IT environment. Rich digital experience – which includes intuitive design – has become the key factor for business survival, especially in today’s age of remote work...
Cloud Lifecycle Management
Enterprises often mistake cloud lifecycle management as just running regular updates, there's much more to it. Lifecycle management involves configuration and concurrency of the core processes, services, operations, and support components of any cloud environment. Compared to commercial cloud platforms / technologies, private cloud technologies have shorter release cycles, thus making them challenging to stay concurrent...
Service Catalogue Design and Implementation
The Service Catalogue is a cornerstone of an Information Technology (IT) organizations as it outlines, in a formal documentation, the available services that an organization must provide. The catalogue enlists the respective Service Level Agreements (SLA) that must be met, setting expectations between clients and service provider. The Service Catalogue is integrated with other processes like Service Level, Financial, Demand and Request Management. A people-centric service catalogue highlights and focus the IT service delivery on helping your people acquire the resources they need to be successful. A highly effective service catalogue is designed when you list out the end user’s objectives as an outline and then detailing these key points. Following key areas are an example of such outline that can be put to creating an intuitive and effective service catalogue. 1. Identify your customers and service providers 2. Plan your customer needs. 3. Identify the services that will be provided in the service catalogue. 4. Use of proper tools for building the service catalogue 5. Measure, study the user acceptance of the catalogue that is put together 6. Deploy the catalogue to end users 7. Use metrics and feedback for continual improvement Implementing a Service Catalogue Management System provides a single source of information on all operational services and ensures wide accessibility to those who are authorised to access it. This ensures the effective and efficient use of the information to the user and the ever-evolving needs of other Service Management processes. Service Catalogue not only automates workflow and approvals but improves service delivery process through self service solutions reducing operational costs. o Key Business Benefits 1. Centralized management of all requests 2. Improves self-service and simplicity for the user 3. Improves business process 4. Know how satisfies are your customer 5. Consolidated and optimized service catalogue o Features 1. Catalogue structure 2. Standardize fulfilment workflow 3. Catalogue maintenance process 4. User feedback process 5. Catalogue Design process..
ESS celebrated its 25 years of digital transformation at Bali, Indonesia
ESS celebrated its 25 years of digital transformation at Bali, Indonesia. ESS Exchange is a unique annual forum where participants exchange their views and provide feedback on the evolution and transformation of the organization. ESS Exchange 2022, a 3-day event, witnessed the participation of 30 plus customers and 3 event partners, namely, AppDynamics, NetApp and Outsystems. They discussed and shared their experiences about the challenges, benefits, top drivers, and outcomes in their digital transformation journey. During the event, all customers and partners engaged in learning and fun activities throughout. The team also announced the successful launch of their next-generation FutureServe Platform. The event brought almost 1200 person-years of experience between the participants to create a great opportunity for mind share and for building a successful growth and journey path in the coming years. In his address, the Chairman explained that Digital Transformation is a different journey and has distinct context for each customer. He also reiterated that it can be tailored to the needs of the customers to provide specific benefits...