Enterprise Service Management
Enterprise Service Management.
Enterprise Service Management (ESM) is a common practice of applying IT Service Management components to the entire organization with a view of improving the performance of IT Services.
- Digital Service Management :
Managing the Next-Generation digital services like Automation, Artificial Intelligence, and Machine Learning helps drive new levels of agility, productivity, and efficiency, overcoming repetitive tasks.
- IT Service Management :
ITSM for short - primarily focuses on the delivery of IT services within an organization by aligning people, processes, technology with measurable outcomes.
- IT Operations Management :
Responsible for day-to-day maintenance and management of an organization's IT infrastructure to ensure delivery of the agreed level of IT services to the business
- IT Asset Management :
Caters to the visibility of all IT assets with their accurate status across locations, in all phases of its lifecycle, right from procurement to its retirement.
- Infrastructure Discovery and Service Mapping :
Factually, mapping the ever-changing complex IT Infrastructure to the business services, understanding what is changed and when it is changed, zero visibility of 'end-of-life' of asset/application pose a huge challenge to any organization.
- Automation :
Automation increases efficiency allowing the manpower to focus on strategic projects and innovations, ensuring the organization is always Audit Ready.
- Service Catalogue Design and Implementation :
Manual processes of requesting services, seeking approvals increases the turnaround time to fulfill requests. The absence of standard services definition means there is no single source of services.
- Cloud Lifecycle Management :
Organizations are re-establishing themselves as the first choice for service delivery by supporting fast delivery of IT services across multiple platforms with these open market cloud solutions.
- Capacity Optimization :
Planning and managing IT infrastructure resource usage and costs for faster and optimal digital service delivery has become more complex because organizations are adopting newer technologies and cloud services.
- Technical Documentation :
Technical documentation is an essential facet of any IT organization, it could be anything from the Operations manual, translation document, process catalogs, etc.
- Maintenance & Support Services :
IT organizations are constantly faced with the challenge of skilled resources for maintenance and support activities resulting in a huge backlog of activities affecting the overall performance of the organization.
