Enterprise Service Management

Enterprise Service Management.

Enterprise Service Management (ESM) is a common practice of applying IT Service Management components to the entire organization with a view of improving the performance of IT Services.

• Digital Service Management :

                 Managing the Next-Generation digital services like Automation, Artificial Intelligence, and Machine Learning helps drive new levels of agility, productivity, and efficiency, overcoming repetitive tasks.

• IT Service Management :

                  ITSM for short - primarily focuses on the delivery of IT services within an organization by aligning people, processes, technology with measurable outcomes.

• IT Operations Management :

                  Responsible for day-to-day maintenance and management of an organization's IT infrastructure to ensure delivery of the agreed level of IT services to the business

• IT Asset Management :  

​                  Caters to the visibility of all IT assets with their accurate status across locations, in all phases of its lifecycle, right from procurement to its retirement.

• Infrastructure Discovery and Service Mapping :  

​                   Factually, mapping the ever-changing complex IT Infrastructure to the business services, understanding what is changed and when it is changed, zero visibility of 'end-of-life' of asset/application pose a huge challenge to any organization.

• Automation :   

​                   Automation increases efficiency allowing the manpower to focus on strategic projects and innovations, ensuring the organization is always Audit Ready.

• Service Catalogue Design and Implementation :

​                   Manual processes of requesting services, seeking approvals increases the turnaround time to fulfill requests. The absence of standard services definition means there is no single source of services.

• Cloud Lifecycle Management :

​                   Organizations are re-establishing themselves as the first choice for service delivery by supporting fast delivery of IT services across multiple platforms with these open market cloud solutions.

• Capacity Optimization :  

​                    Planning and managing IT infrastructure resource usage and costs for faster and optimal digital service delivery has become more complex because organizations are adopting newer technologies and cloud services.

• Technical Documentation :

                    Technical documentation is an essential facet of any IT organization, it could be anything from the Operations manual, translation document, process catalogs, etc.

• Maintenance & Support Services :  

​                     IT organizations are constantly faced with the challenge of skilled resources for maintenance and support activities resulting in a huge backlog of activities affecting the overall performance of the organization.