Enterprise Service Management.
Enterprise Service Management (ESM) is a common practice of applying IT Service Management components to the entire organization with a view of improving the performance of IT Services.
- Digital Service Management :
Managing the Next-Generation digital services like Automation, Artificial Intelligence, and Machine Learning helps drive new levels of agility, productivity, and efficiency, overcoming repetitive tasks.
- IT Service Management :
ITSM for short - primarily focuses on the delivery of IT services within an organization by aligning people, processes, technology with measurable outcomes.
- IT Operations Management :
Responsible for day-to-day maintenance and management of an organization's IT infrastructure to ensure delivery of the agreed level of IT services to the business
- IT Asset Management :
Caters to the visibility of all IT assets with their accurate status across locations, in all phases of its lifecycle, right from procurement to its retirement.
- Infrastructure Discovery and Service Mapping :
Factually, mapping the ever-changing complex IT Infrastructure to the business services, understanding what is changed and when it is changed, zero visibility of 'end-of-life' of asset/application pose a huge challenge to any organization.
- Automation :
Automation increases efficiency allowing the manpower to focus on strategic projects and innovations, ensuring the organization is always Audit Ready.
- Service Catalogue Design and Implementation :
Manual processes of requesting services, seeking approvals increases the turnaround time to fulfill requests. The absence of standard services definition means there is no single source of services.
- Cloud Lifecycle Management :
Organizations are re-establishing themselves as the first choice for service delivery by supporting fast delivery of IT services across multiple platforms with these open market cloud solutions.
- Capacity Optimization :
Planning and managing IT infrastructure resource usage and costs for faster and optimal digital service delivery has become more complex because organizations are adopting newer technologies and cloud services.
- Technical Documentation :
Technical documentation is an essential facet of any IT organization, it could be anything from the Operations manual, translation document, process catalogs, etc.
- Maintenance & Support Services :
IT organizations are constantly faced with the challenge of skilled resources for maintenance and support activities resulting in a huge backlog of activities affecting the overall performance of the organization.
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Cloud Lifecycle Management
Enterprises often mistake cloud lifecycle management as just running regular updates, there's much more to it. Lifecycle management involves configuration and concurrency of the core processes, services, operations, and support components of any cloud environment. Compared to commercial cloud platforms / technologies, private cloud technologies have shorter release cycles, thus making them challenging to stay concurrent...