How ITIL 4 enables high velocity IT

Becoming a HVIT (high velocity IT) is the definitive goal for organisations pursuing to prosper in the competitive business world today. ITIL 4’s HVIT brings in a thought process on adopting agile ways of working and helps an organisation become more automated, smarter and accessible for the digital age.

ITIL 4 has been created for organisations to transition their IT service management to higher practices, processes, and techniques required today, by using an approach which is adaptive, faster and more flexible. The ITIL 4 service value system offers this holistically, integrating essential concepts from Lean IT, Agile and DevOps and contributing to business value.

Today, it has become critical for IT teams to be more agile when making changes and integrating new features. For ITIL 4 practitioners, HVIT improves their understanding of value streams and the co-creation of value, while highlighting the end results and identifying what, according to them is important, irrespective of the processes involved. With effective digital services embedded at its core, HVIT equips candidates with all the necessary tools to update their skills for the digital era. While it enables organisations to make the right investments to meet and exceed their business goals.

In high-velocity IT, digital technology is applied for high business enablement, where time and speed are crucial. High equates with high performance in general and is necessary throughout the service value chain, from innovation, through development and operations, to bringing in value.

Role of a Change Culture in High-Velocity Organisations

High-velocity organisations remain aligned efficiently with customer’s needs and expectations which are constantly changing. They keep up with all the constant changes in demand, opportunities, technology and regulations and quickly adapt to customers’ changing processes and outcomes, while collaborating in a trusted environment.

Size and culture are internal factors that affect the speed at which an organisation can change. Its culture can either bring in chaos or support the changing needs of its customers quickly. In a culture of change, the organisation’s cultural momentum can easily change and result in continuously aligning the changing goals and needs.

High-velocity organisations are quickly able to adapt their capabilities and the business changes are immediately implemented and supported by the employees who thrive on changes and respond swiftly to opportunities. These organisations live in a culture where employees immediately adapt to the changing needs of new business processes and plans, being continuously developed, and deployed.

In order to get the best out of the employees and prevent them from burning out, high-velocity organisations take care of employees well, build trust and empower them to work efficiently and effectively.

Features of ITIL 4 HVIT

  • ITIL 4 HVIT helps to identify new opportunities for digital investment for business.

  • It encourages IT and digital professionals to enhance their abilities by increasing the speed and improving the quality of service delivery.

  • It focuses on creating greater value by encouraging new methods of working and challenging existing ways of thinking.

  • It incorporates cutting-edge digital technology, implementing design-thinking and optimising end-user services to build complex but adaptive systems.

  • It offers an outline of the crucial concepts of digital transformation and high-velocity business and IT management.

HVIT recommends a set of objectives and behavioural patterns to help transform a business, using digital technology. Finally, it defines techniques, methods, and contributing practices that support the key objectives.

Primary Objectives of HVIT

The five high-level objectives that are used to transform an organisation’s strategy and vision into more operational objectives and indicators are -

  • Valuable investments – strategically innovative and effective application of IT

  • Fast development – quick realization and delivery of IT services and IT-related products

  • Resilient operations – highly resilient IT services and IT-related products

  • Co-created value – effective interaction between service providers and service consumers

  • Assured conformance – adherence to governance, risk, and compliance (GRC) requirements

However, these objectives influence and interact with each other and so should be properly balanced and not managed in isolation. Together, they contribute towards fulfilling the higher demands that digitally enabled organisations place on their IT departments.