Process Implemenation
Training Provider
A 3 to 9 months journey undertaking guided best practice implementation and tools touchpoint
Business Challenges
- Not having sufficient experience in implementing best practices
- Lack of dedicated teams to support and oversee such implementation
- Not having clarity on initial and subsequent steps and requirement of handholding support to implementation teams
- Unavailability of resources who have walked this path multiple times
- Precise guidance is required for adaption and adoption of best practices to suit the organisation
Solution Overview
- Coaching and implementation works best when it is undertaken in a co-created model
- This ensures accountability remains within the organisation and there is guidance throughout the implementation
- Various aspects of service management or other best practices are piloted and rolled out as per plan providing ease of adaption and adoption
- The focus is on continuous improvement capturing learning at every step and excelling value co creation with customers
Key Business Benefits
Improved customer satisfaction
Enhanced value delivery to the customer throughout the journey
Teams oriented and guided by principles imbibing service attitude and culture
Higher productivity and increased availability due to clarity and focus on value chains
Features
Objective
Handholding support for process design, creation, implementation and tool alignment for service management
Format
3 to 9 months multisession workshops and implementation exercise
Target Audience
Service design, service delivery and service excellence team