Process Implemenation
Training Provider

A 3 to 9 months journey undertaking guided best practice implementation and tools touchpoint

Business Challenges

  • Not having sufficient experience in implementing best practices
  • Lack of dedicated teams to support and oversee such implementation
  • Not having clarity on initial and subsequent steps and requirement of handholding support to implementation teams
  • Unavailability of resources who have walked this path multiple times
  • Precise guidance is required for adaption and adoption of best practices to suit the organisation

Solution Overview

  • Coaching and implementation works best when it is undertaken in a co-created model
  • This ensures accountability remains within the organisation and there is guidance throughout the implementation
  • Various aspects of service management or other best practices are piloted and rolled out as per plan providing ease of adaption and adoption
  • The focus is on continuous improvement capturing learning at every step and excelling value co creation with customers

Key Business Benefits

Improved customer satisfaction

Enhanced value delivery to the customer throughout the journey

Teams oriented and guided by principles imbibing service attitude and culture

Higher productivity and increased availability due to clarity and focus on value chains



Handholding support for process design, creation, implementation and tool alignment for service management


3 to 9 months multisession workshops and implementation exercise

Target Audience

Service design, service delivery and service excellence team