Robotic Automation
Service Management
Company
Next-generation service management enabled by digital automation, AI, and machine learning that drive new levels of agility, productivity and efficiency
Business Challenges
- Paper based request and approval process
- Manual execution of repetitive tasks which leads to decrese in productivity and efficiency
- Lack of self-service capabilities
- Discrete systems for various requests
Solution Overview
The future of service delivery is one where enterprises make full use of intelligent systems to achieve new levels of agility, productivity and efficiency. By embedding cognitive capabilities into existing service management processes, you can transform the way your agents deliver services.
- Agile: Complete tasks faster, improving productivity and agility across service delivery experiences
- Efficient: Enhance the level of service and improve SLAs with reductions in cycle time
- Scalable: Scale by automating repetitive and mundane tasks, freeing expensive resources for innovative and people-focused work
Key Business Benefits
Intelligence in your servicedesk operations by using cognitive capabilities
All digital services on unified platform with access from web and mobile
Self-service efficiencies and work load reduction with the help of chatbots and knowledge based features
Standardized and automated service catalogue
Better service and customer experience
Features
Intelligent omni-channel experience
Dynamic workflows
Automate recurring requests / tasks
Transform user and agent experience
