Information Technology
Service Management
Company
IT Service Management (ITSM) solutions help to regulate the delivery of IT services within a company, based on budgets, people, processes, and outcomes
Business Challenges
- Human-driven
- Resource intensive
- Process and tool alignment
- Unable to manage service level
- Lack of KPI measurement
Solution Overview
- ITSM solutions provide scalable workflows to manage and deliver IT services to users all through a single platform
- ITSM solutions can help increase your agents' productivity, resolve issues quickly, and improve user satisfaction
- Modern, intelligent ITSM solutions are fast, accurate and cost effective and can be operated in the cloud, in a hybrid model, or in your own data center
Key Business Benefits
Brings transparency into IT processes and services
Collaboration between IT functions / support teams
Better service and customer experience
Real time KPI and performance metrics to measure quality of service
Manage changes efficiently
Features
Out-of-the-box ITIL processes
Comprehensive and intuitive change management capabilities
Powerful, stunning reports and visualizations allowing data driven insights
