and Support Services

Maintenance and support services offers steady state support and ongoing maintenance for off the shelf tools, custom applications

Business Challenges

  • Skill related issues
  • Resource management
  • Not meeting SLA's
  • Increase product backlog
  • Product upgrades

Solution Overview

Our service support methodology captilizes on the wide knowledge base that ESS has acquired over a peiod of time, while providing services for numerous clients.

Our service includes :

  • Product support and application maintenance covering corrective maintenance, bug fixes, product support with committed SLA's
  • Product enhancements which covers enhancing existing functionaity / adding new functionality etc..

Key Business Benefits

Technical and Domain subject matter experts

Resolution of complex issues with minimal to no disruption of operations

Periodic training and refresher sessions

Standardization of operating procedures

Fixed operational cost


SLA based services

End to End ownership

Global business continuity with resources available across time zone