Maintenance
and Support Services
Maintenance and support services offers steady state support and ongoing maintenance for off the shelf tools, custom applications
Business Challenges
- Skill related issues
- Resource management
- Not meeting SLA's
- Increase product backlog
- Product upgrades
Solution Overview
Our service support methodology captilizes on the wide knowledge base that ESS has acquired over a peiod of time, while providing services for numerous clients.
Our service includes :
- Product support and application maintenance covering corrective maintenance, bug fixes, product support with committed SLA's
- Product enhancements which covers enhancing existing functionaity / adding new functionality etc..
Key Business Benefits
Technical and Domain subject matter experts
Resolution of complex issues with minimal to no disruption of operations
Periodic training and refresher sessions
Standardization of operating procedures
Fixed operational cost
Features
SLA based services
End to End ownership
