Operational Excellence
Training Provider
A 1 or 2 day exercise with relevant stakeholders to educate them essence of a process or group of processes ( Limited to 3 processes ) not more than three at a time
Business Challenges
- Is your team failing to meet the basic requirements of the process?
- Does the team find following process too cumbersome and then start looking escaping importanta
- Are you confident that your frontline teams follow all process steps and guidelines meticulously?
- Are the team members are aware of : What's in for me : if they follow certain processes?
- Are your getting lot of compliance and adherence audit objections from internal or external auditors or customers?
Solution Overview
- Service Excellence Workshop focuses on two or three process logically grouped together which have interdependency
- It encourages all the participants to ideate and arrive at underlying issues due to which process adherence fails
- Then it allows them to arrive at certain solutions of their choice which will allow them to improve process adherence
- This also provides them with some daily checklist and to do list so as to keep them doing it every day
Key Business Benefits
Enhanced process workflow understanding and importance of adherence
Reduced compliance and adherence related audit objections
Availability of critical information due to enhanced process adherence
Features
Objective
To enhance and appreciate contribution of process in service delivery
Format
1 or 2 day interactive workshop with gamification
Target Audience
Service delivery professionals