Service Catalogue Design
and Implementation

This service will help you to define service catalog and implement according to business / user needs to enable user self service, automated fulfillment

Business Challenges

  • Manual Process for requesting services
  • Manual Process to seek approvals
  • Increased turnaround time to fulfill requests
  • No single source of services
  • Absence of standard services definition

Solution Overview

Service Catalog automates workflows and approvals to enable organizations to improve the customer experience, accelerate service delivery and reduce operational costs.

Our Solution deliver self-help and assisted support options to end users, letting them request services and find information with little or no intervention from the service desk. Self-service solutions (identity, service request, and knowledge management) improve IT service support work volume, request fulfillment time, and service delivery processes through automation and call deflection from the IT service desk

Key Business Benefits

Consolidated & Optimized Service Catalog

Centralized Management of all requests

Improved Self Service & Simplicity for the user

Improved Business Processes

Know how satisfied are your customers


Catalog Design Process

Catalog Structure

Standardize fulfillment workflows

Catalog Maintenance process

User feedback process

Related Services