Service Catalogue Design
and Implementation
This service will help you to define service catalog and implement according to business / user needs to enable user self service, automated fulfillment
Business Challenges
- Manual Process for requesting services
- Manual Process to seek approvals
- Increased turnaround time to fulfill requests
- No single source of services
- Absence of standard services definition
Solution Overview
Service Catalog automates workflows and approvals to enable organizations to improve the customer experience, accelerate service delivery and reduce operational costs.
Our Solution deliver self-help and assisted support options to end users, letting them request services and find information with little or no intervention from the service desk. Self-service solutions (identity, service request, and knowledge management) improve IT service support work volume, request fulfillment time, and service delivery processes through automation and call deflection from the IT service desk
Key Business Benefits
Consolidated & Optimized Service Catalog
Centralized Management of all requests
Improved Self Service & Simplicity for the user
Improved Business Processes
Know how satisfied are your customers
Features
Catalog Design Process
Catalog Structure
Standardize fulfillment workflows
Catalog Maintenance process
